Anker Soundcore Mini 2 Pocket Bluetooth Pairing Guide

Authored by: Support.com Tech Pro Team

1. Soundcore Mini 2: Get the Manual

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2. Soundcore Mini 2: Pairing

1. Ensure that your Soundcore Mini 2 Pocket Bluetooth speaker is charged up and ready to go. Usually, new speakers out of the box have enough      charge for the initial pairing but it doesn't hurt to be sure.

2. Grab your wireless device and access the Bluetooth settings.

3. Press the Bluetoothpairing button on the side of the speaker and select it from your device's Bluetooth settings as shown below: 

4. The Soundcore Mini 2 Pocket will appear in your list of available Bluetooth devices. Touch it to connect.

3. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

4. Defective Device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

5. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

6. Contact Anker

7. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

8. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

9. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.