Basic Setup and Functions

Authored by: Support.com Tech Pro Team

1. Jlab: Getting a Good Fit

The first thing you should do before using your JLab Fit is make sure you've got the correct ear tip attached. Your Fit should have come with 3 different sizes of tips as well as an optional "Cush Fin" spacer:

2. JLab: Microphone Functions

Let's take a look at how to use the microphone functions:

3. JLab: Cleaning the Product

4. JLab: Burning In

5. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

6. Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device was damaged when they took it out of the box/packaging, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

7. JLab MFG Claim?

JLab Audio provides their Guests a 2 year limited MFG warranty.

8. Contact JLab

Please Note: JLab gives consumers 2 full years of limited warranty time. You can find more information and access the MFG warranty claim form here.

9. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

10. Protection Plan Tranfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

11. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.