Bose 300 Setup

Authored by: Support.com Tech Pro Team

1. 300: What's in the Box

Please advise the Guest NOT to plug in the power cord until all connections between the soundbar and the TV are made. Next, let's take a look at the remote and how that works:

2. 300: Choices

Scroll down for all info. 

There are two ways ot connect this soundbar to the Guest's TV: HDMI and Optical. HDMI ARC will provide the best experience for the Guest.

If HDMNI is an option, the Guest's TV will have an HDMI port labeled as ARC. If they don't have them use the optical port connection.

3. 300: HDMI

First, have the Guest connect the included HDMI cable to the soundbar and run it to the HDMI (ARC) port on the TV. Then, have the Guest plug the soundbar into a power source. The soundbar will automatically default to the correct source.

Finally, mute the TV or there will be an echo.

4. VIBE

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

5. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

6. 300: Optical Setup

Please instruct the Guest NOT to plug the soundbar intoa power source until all connections between TV and soundbar are made.

This is an optical port:

Most of the time they glow either red or amber (usually red).

This is an optical cable:

As you can see, there's only one way to plug it in. Just run the optical cable from the back of the TV to the back of the soundbar. Once connected, instruct the Guest to go ahead and plug the soundbar into the wall socket and power it up. It may take up to 6 seconds before the Guest can power on the soundbar upon plugging it in.

Finally, mute the TV or disable the speakers from the TV's menu

7. Missing Pieces Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the Guest is stating that the product did not come with all the pieces, please advise them to take it back to the store with their receipt. If the product was purchased online, WARM TRANSFER the Guest to the Target.com Website/Online Order Experience department at 800-591-3869. 

Don't forget to mark steps complete as you go through GPs.