Boss 3" Speaker Setup Guide

Authored by: Support.com Tech Pro Team

1. Boss: Get the Manual

2. Boss: Mounting the Speakers

This is a pretty involved setup; the Guest should have some passing knowledge of motorcycle wiring to complete this. Otherwise, they will likely need a professional to come out.

3. Boss: Wiring Instructions

Wiring Diagram (again, this is pretty involved and you are likely not talking a Guest through this):

4. Boss: Bluetooth Connection

The speakers should enter pairing mode once the motorcycle is turned on and they are receiving power.

Have the Guest look in their available Bluetooth connections for "MCBK425BA" and tap to connect.

If the speakers ask for a passcode, have the Guest enter 0000

5. Boss: Professional

Unless the Guest is extremely confident they performed the full installation correctly, they should probably have a professional install these.

6. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

7. Defective Device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

8. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

9. Contact Boss

10. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

11. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

12. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.

13. Boss: Seriously Get a Professional

Empathize with the Guest and support their decision to have a professional take a look. We've all been there so commiserate with them.