.png)
Authored by: Support.com Tech Pro Team
Don't forget to mark steps complete as you go through GPs.
Don't forget to ask the guest how they heard about us and document it in the Session Properties.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Which features and functions would the guest like some more information on?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
The Home screen of the App lets you manually set a target temperature for the meat being cooked. This method is quick and simple but we can get much more advanced!
Key Note: The temperature displayed in the dial on the home screen of the app is the target temperature of the meat, not the temperature of the hot plates.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Food Guide the guest can Select the type of meat being cooked and how they want it cooked and the Cinder will handle the reset.
For example we can have the Cinder cook us a medium rare filet mignon by following the following steps:
1. Tap Food Guide
2. Tap Filet Mignon
3. Tap Medium rare
4. Tap Begin Cooking
Let's take a look at the Learn menu.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Learn menu the guest can learn about:
Let's take a look at the Settings menu.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Settings menu the guest can:
That was it. Remnind the guest that they can call us back at any time if they need any help with their new Cinder.
Don't forget to mark steps complete as you go through GPs.
Take this opportunity to inform the guest that Target has a large inventory of IoT devices and can be a one-stop shop for the modern connected home!
Don't forget to mark steps complete as you go through GPs.
Disposition the Session
1. Ask the guest if they would like to participate in a survey for the service they received.
If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.
2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.
3. Click Done in the left pane
4. Click Close at the top of this session window.
A. Resolved: All calls where a service or path to a resolution was provided.
B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Conventional use is about as easy as it gets!
Important Note: Always use the handle to open the cooker or you will get burnt.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
The Home screen of the App lets you manually set a target temperature for the meat being cooked. This method is quick and simple but we can get much more advanced!
Key Note: The temperature displayed in the dial on the home screen of the app is the target temperature of the meat, not the temperature of the hot plates.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Food Guide the guest can Select the type of meat being cooked and how they want it cooked and the Cinder will handle the reset.
For example we can have the Cinder cook us a medium rare filet mignon by following the following steps:
1. Tap Food Guide
2. Tap Filet Mignon
3. Tap Medium rare
4. Tap Begin Cooking
Let's take a look at the Learn menu.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Learn menu the guest can learn about:
Let's take a look at the Settings menu.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
In the Settings menu the guest can:
That was it. Remnind the guest that they can call us back at any time if they need any help with their new Cinder.
Don't forget to mark steps complete as you go through GPs.
Support.com is committed to your privacy
We do not share or sell your data to third parties. We do use cookies and other third-party technologies to improve our site and services. The California Consumer Privacy Act (CCPA) gives you the ability to opt out of the use of cookies, third-party technologies and/or the future sale of your data. Do not sell my personal information.
Support.com is committed to your privacy
Read our Privacy Policy for a clear explanation of how we collect, use, disclose and store your information
