Cinder Countertop Grill Features & Functionality Guide

Authored by: Support.com Tech Pro Team

1. Variable

 

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. Features

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Which features and functions would the guest like some more information on?

3. App Features - Home

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

The Home screen of the App lets you manually set a target temperature for the meat being cooked. This method is quick and simple but we can get much more advanced!

  • Have the guest tap Food Guide under the temperature dial in the app.

Key Note: The temperature displayed in the dial on the home screen of the app is the target temperature of the meat, not the temperature of the hot plates.

 

 

Don't forget to mark steps complete as you go through GPs.

 

4. App Features - Food Guide

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Food Guide the guest can Select the type of meat being cooked and how they want it cooked and the Cinder will handle the reset.

For example we can have the Cinder cook us a medium rare filet mignon by following the following steps:

1. Tap Food Guide

 

2. Tap Filet Mignon

 

3. Tap Medium rare

 

4. Tap Begin Cooking

 

Let's take a look at the Learn menu.

 

 

Don't forget to mark steps complete as you go through GPs.

 

5. App Features - Learn

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Learn menu the guest can learn about:

  1. Searching Instructions
  2. Understanding Food categories
  3. Understanding Cooking techniques
  4. Temperature of key techniques
  5. Smoke points of oils

 

 

Let's take a look at the Settings menu.

 

 

Don't forget to mark steps complete as you go through GPs.

 

6. App Features - Settings

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Settings menu the guest can:

  1. Connect to different Cinders if they have more than 1
  2. Forget a Cinder
  3. Adjust notifications
  4. Submit feedback
  5. Create a support ticket

 

 

That was it. Remnind the guest that they can call us back at any time if they need any help with their new Cinder.

 

 

Don't forget to mark steps complete as you go through GPs.

 

7. IoT Reminder

Take this opportunity to inform the guest that Target has a large inventory of IoT devices and can be a one-stop shop for the modern connected home!

 

Don't forget to mark steps complete as you go through GPs.

8. Disposition

Disposition the Session

1. Ask the guest if they would like to participate in a survey for the service they received.

If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.

2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.

3. Click Done in the left pane

4. Click Close at the top of this session window.

A. Resolved: All calls where a service or path to a resolution was provided.

B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back

9. Conventional Use

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Conventional use is about as easy as it gets!

  1. Press the power button on the lower front left corner.
  2. Turn the knob to the desired temperature.
  3. Wait for the cooker to preheat.
  4. Open the cooker using the handle and insert the food.
  5. Remove the food and turn off the cooker after the appropriate period of cook time.
  6. Bon Appétit!

Important Note: Always use the handle to open the cooker or you will get burnt.

Don't forget to mark steps complete as you go through GPs.

10. App Features - Home

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

The Home screen of the App lets you manually set a target temperature for the meat being cooked. This method is quick and simple but we can get much more advanced!

  • Have the guest tap Food Guide under the temperature dial in the app.

Key Note: The temperature displayed in the dial on the home screen of the app is the target temperature of the meat, not the temperature of the hot plates.

 

 

Don't forget to mark steps complete as you go through GPs.

 

11. App Features - Food Guide

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Food Guide the guest can Select the type of meat being cooked and how they want it cooked and the Cinder will handle the reset.

For example we can have the Cinder cook us a medium rare filet mignon by following the following steps:

1. Tap Food Guide

 

2. Tap Filet Mignon

 

3. Tap Medium rare

 

4. Tap Begin Cooking

 

Let's take a look at the Learn menu.

 

 

Don't forget to mark steps complete as you go through GPs.

 

12. App Features - Learn

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Learn menu the guest can learn about:

  1. Searching Instructions
  2. Understanding Food categories
  3. Understanding Cooking techniques
  4. Temperature of key techniques
  5. Smoke points of oils

 

 

Let's take a look at the Settings menu.

 

 

Don't forget to mark steps complete as you go through GPs.

 

13. App Features - Settings

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

In the Settings menu the guest can:

  1. Connect to different Cinders if they have more than 1
  2. Forget a Cinder
  3. Adjust notifications
  4. Submit feedback
  5. Create a support ticket

 

 

That was it. Remnind the guest that they can call us back at any time if they need any help with their new Cinder.

 

 

Don't forget to mark steps complete as you go through GPs.