Connected Pendant Lamp Setup Guide

Authored by: Support.com Tech Pro Team

1. Variable

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. Installed

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Has the guest already wired and installed the lamp?

3. Platform Selection

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Is the guest using an iOS or Android based device?

4. Enable Bluetooth

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If Bluetooth is not already enabled, have the guest enable it.

iOSSwipe up from the home screen and tab the Bluetooth icon to enable it.

Don't forget to mark steps complete as you go through GPs.

5. Get the App

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Have the guest install the Target Connected app from the Apple app store.

Don't forget to mark steps complete as you go through GPs.

6. Connect

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

1. Have the guest install launch the Target Connected app.

    2.<If it's the first time opening the app, it will start scanning for new devices immediately. If the app has already been opened before, navigate to the Home Screen that reads "My Lights" and tap on the plus sign and tap "Add new lamp".

3. Then follow the on screen prompts. Once it's connected it will ask you if you would like to add the lamp to a mode.

 Modes allow you to quickly adjust multiple lights to different settings.

Don't forget to mark steps complete as you go through GPs.

7. IoT Reminder

Take this opportunity to inform the guest that Target has a large inventory of IoT devices and can be a one-stop shop for the modern connected home!

Don't forget to mark steps complete as you go through GPs.

8. Disposition

Disposition the Session

1. Ask the guest if they would like to participate in a survey for the service they received.

If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.

2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.

3. Click Done in the left pane

4. Click Close at the top of this session window.

A. Resolved: All calls where a service or path to a resolution was provided.

B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back

9. iOS Only

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

As of now, this Smart Lamp is only compatible with Apple devices but that could change in the future.

Does the guest have an iOS device they can use to control the lamp?

10. Returns

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Is the guest requesting a return or exchange?

11. Return Policy

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

As long as the product was purchased within the last 30 days, a return should not be a problem.

Target Returns & Exchanges

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12. Refer to Installer

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Please advise the guest that they are always welcomed to call back for support or assistance with the lamp once it has been installed.

Don't forget to mark steps complete as you go through GPs.