Copy of How to Rescan on IDShield Account

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will help you schedule a scan on the IDShield account

2. Reason for Rescan

If there was a failed scan, the customer has the option to rescan to check if the remediation solved the issue

You only need to guide the customer in starting the rescan. Scans may take several hours so advise the customer to review the results once finished and contact us again if there are any vulnerabilities found  

Sometimes customers want to rescan the same host or IP address to double-check that there are no vulnerabilities. Rescanning will not give out different results if the host or URL already passed a recent scan. Politely inform the customer that a resan is not necessary and they take several hours to complete. If the customer insists, guide them in starting the rescan and advise them to call back if there are any issues.

3. Rescan if result shows failed

1. Go directly to https://idshieldforbusiness.sikichlabs.com/and have the customer log in to their account
   
   

1. 
   
2. Click on "Log in via my IDShield for Business account"
   
   
3. Ask the Customer to enter their Username and Password

ADD STEPS HERE TO GET TO RESCAN OPTIONS


 

4. Contact Support on behalf of Customer on IDShield Business Account

Ask the question on behalf of the customer in the Support section of the scan portal so that the provider can directly reply to the customer