Authored by: Support.com Tech Pro Team
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Please note: devices with a more modern Bluetooth version should be backwards compatible with these speakers
If the Guest cannot connect through Bluetooth, have them make sure their device is not connected to anything else via Bluetooth.
If that's not the problem, have the Guest turn off Bluetooth, turn it back on, then attempt connection again.
If that does not work, have the Guest make sure their device is fully updated, turn it off, then turn it back on.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Was the product purchased within the last 30 days?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.
Don't forget to mark steps complete as you go through GPs.
Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.
Contact Us with Major Appliance Questions
Crosley Home Products • Emerald Isle, NC 28594
Crosley® is a Registered Trademark of Crosley Group, Inc. © 2023 The Crosley Group, Inc. All rights reserved.
CROSLEYCARE 10 YEAR LIMITED WARRANTY included WITH CROSLEY APPLIANCES
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Does the guest have a Protection Plan?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Does the guest have a Protection Plan?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.
Don't forget to mark steps complete as you go through GPs.