Authored by: Support.com Tech Pro Team
Step one is to have the Guest download and install the HEOS app in order to connect to the speaker.
The TS Guide for this product is located HERE if you do not see TS steps for your issue. Please scroll down to see all the information.
Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.
Launch Broken product Escalation
Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically