Epic Sport Basic Setup and Functions

Authored by: Support.com Tech Pro Team

1. Epic Sport: Box Contents and basic Functions

First, let's take a look at what you should expect to find in the box:

Now, let's take a look at the basic functions of your JLab Epic Sport:

2. Epic Sport: Charging Up

Before beginning the Bluetooth pairing process, it is always good form to ensure that your product is fully charged and ready to go. Here is how to do that:

3. Epic Sport: Getting a Good Fit

While your JLab Epic Sport earbuds are charging, let's take a look at how to get the best ear canal fit:

Remember, you can also adjust the length of the microphone/charging wire as well:

4. Epic Sport: Pairing process

5. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

6. Defective device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

7. JLab MFG Claim?

JLab Audio provides their Guests a 2 year limited MFG warranty.

8. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

9. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

10. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.