Epic Sport Troubleshooting Guide

Authored by: Support.com Tech Pro Team

1. JLabES: What type of issue?

2. JLabES: Reconnecting Bluetooth

For first time pairing instructions follow this link:

Launch JLab Epic Sport Basic Setup and Functions

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

3. Escalation Reminder

Friendly Reminder: Unless you're absolutely sure the device needs to be replaced, you can always escalate issues directly to the manufacturer!

4. Contact JLab

Please Note: JLab gives consumers 2 full years of limited warranty time. You can find more information and access the MFG warranty claim form here.

5. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

6. Defective device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

7. JLab MFG Claim?

JLab Audio provides their Guests a 2 year limited MFG warranty.

8. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

9. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

10. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.

11. JLabES: Reconnect to a Device

12. JLabES: Connecting to Unwanted Device

13. JLab: Burning In