Epson WF-3733 Copying Guide

Authored by: Support.com Tech Pro Team

1. WF3733: Copying

2. WF3733: Advanced Copying Options

3. WF3733: Links to TS (agent)

Please select one of the Troubleshooting Guides below:

Launch Resolve Issues With Your Epson WF-3733 All In One Printer

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

Launch How to Solve Copying Issues With Your Epson WF-3733 All in One Printer

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

Launch Clearing Paper Jams With Your Epson WF-3733 All in One Printer

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

4. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days(or within the last 60 days if the Guest used their REDCard)?

Remember, if the item was purchased online, you will need to warm transfer the Guest to the Online Orders division at 800-591-3869

5. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

6. ET4750: Contact Epson

In this case, have the Guest contact Epson support at this website: https://epson.com/Support/sl/s

The Guest will need to email them and wait for a reply.

7. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan? If so, either direct them to https://www.squaretrade.com to file a claim or warm transfer them to SquareTrade at 1-877-498-7381

Please Note: This number is only intended for agent transfers. If the guest does not wish to be transferred or would to prefer to call them directly at another time, please provide them with the Guest-facing number which is 1-844-440-8777.

8. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.