Fitbit Aria Setup Guide

Authored by: Support.com Tech Pro Team

1. Variable

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. Aria Scale: Get the Manual

%PDF-1.5%µµµµ1 0 obj>/Metadata 667 0 R/ViewerPreferences 668 0 R>>endobj2 0 obj>endobj3 0 obj>/ExtGState>/XObject>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group>/Tabs/S/StructParents 0>>endobj4 0 obj>streamxœÍ–KkÛ@€ïý‡9î!àGR0¸µKIª¸†Øj]¹Ðß]ÙP‡úÑ&K©ÒŽ^ß§ÑÎHYwÝ,ËiY·iÊéçjwY¯nšzùM~|©²Q9_¬ÊfQ¯²ñæSv]×uS//¡7èÃ×4(ÂRÖ¯]!a]¥ÉÇ7°J“Þ$M²k"&iBþJ+Ê_‚Rú#KÞÍØÁü›¿'ÌÛ(ßE7irÇºü&oÓäÊßñ]š¼m]±n‰;ÐzÁ+aÄ5[×

kâñ5I4tŒ1Asw4,9I¶âÅ6aU>q²ï‡ï¹e•OÃ÷6êG4*ªñä…Bkˆ“`¤ãáŒÈÑåÇpˆ R¨ô1ðÓUïHVDDjÏ'+Ê–é7/{mQ„tÚþBN¢ð¹QmM®†}€lúó°;

3. Network Credentials

Does the guest know their Wireless Network name (SSID) and Key?

4. Setup Type

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Would the guest like to setup their Aria using the software client (computer) or web-based setup tool?

5. Software Client

kâñ5I4tŒ1Asw4,9I¶âÅ6aU>q²ï‡ï¹e•OÃ÷6êG4*ªñä…Bkˆ“`¤ãáŒÈÑåÇpˆ R¨ô1ðÓUïHVDDjÏ'+Ê–é7/{mQ„tÚþBN¢ð¹QmM®†}€lúó°;

6. IoT Reminder

Take this opportunity to inform the guest that Target has a large inventory of IoT devices and can be a one-stop shop for the modern connected home!

Don't forget to mark steps complete as you go through GPs.

7. Disposition

Disposition the Session

1. Ask the guest if they would like to participate in a survey for the service they received.

If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.

2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.

3. Click Done in the left pane

4. Click Close at the top of this session window.

A. Resolved: All calls where a service or path to a resolution was provided.

B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back

8. Troubleshooting

9. Refer to Fitbit support

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Please refer the guest to Fitbit support at 1-877-623-4997. Their hours of operation are 4:00 AM to 9:00 PM PST.

Don't forget to mark steps complete as you go through GPs.

10. Web-based Setup Tool

kâñ5I4tŒ1Asw4,9I¶âÅ6aU>q²ï‡ï¹e•OÃ÷6êG4*ªñä…Bkˆ“`¤ãáŒÈÑåÇpˆ R¨ô1ðÓUïHVDDjÏ'+Ê–é7/{mQ„tÚþBN¢ð¹QmM®†}€lúó°;

11. Refer to ISP/Router OEM for Credentials

If the guest does not know their SSID and Key we will need to refer them to either their ISP, Router OEM or 3rd party Network support to obtain the information before we can proceed.

Please kindly inform the guest that we are here to help but without the required information we cannot proceed with the connection. Kindly refer them appropriately to obtain their network credentials and ask them to call us back once they have the information in hand.

Don't forget to mark steps complete as you go through GPs.

Fitbit Aria Setup Guide

1. Variable

2. Aria Scale: Get the Manual

3. Network Credentials

4. Setup Type

5. Software Client

6. IoT Reminder

7. Disposition

8. Troubleshooting

9. Refer to Fitbit support

10. Web-based Setup Tool

11. Refer to ISP/Router OEM for Credentials

Privacy Matters