How to add and reset Neo products on Hubitat Elevation hub

Authored by: Support.com Tech Pro Team

1. Introduction

How to add and reset Neo products on Hubitat Elevation hub

2. Resolution

Door/Window Sensor 

Product Number

Device Type

Protocol

NAS-DS01ZE

Contact Sensor

Z-Wave

Factory Reset

1. Remove the cover of the contact sensor's main body.
2. Make sure the sensor is connected to the power source.
3. Press and hold the reset button for 10 seconds, the LED light will flash Red once.
4. Release the button.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the code button 3 times, and the LED light will flash 5 times.
3. The contact sensor will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the code button 3 times, the LED light will flash 5 times and the sensor will be excluded from the Z-Wave network.

Product Number

Device Type

Protocol

NAS-DS02ZU

Contact Sensor

Z-Wave

Factory Reset

1. Remove the cover of the contact sensor's main body.
2. Make sure the sensor is connected to the power source.
3. Press and hold the reset button for 10 seconds, the LED light will flash Red once.
4. Release the button.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the code button 3 times, and the LED light will flash 5 times.
3. The contact sensor will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the code button 3 times, the LED light will flash 5 times and the sensor will be excluded from the Z-Wave network.

Motion Sensor 

Product Number

Device Type

Protocol

NAS-PD01ZU-T

Motion Sensor

Z-Wave

Factory Reset

1. Remove the sensor’s cover.
2. Make sure the sensor is connected to the power source.
3. Press the code button for 10 seconds, the LED will flash Red once.
4. Release the code button.
5. NOTE: When the PIR is being restored to factory settings, please make sure a power source is connected.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the code button 3 times, and the LED light will flash 5 times.
3. The motion sensor will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the code button 3 times, the LED light will flash 5 times and the sensor will be excluded from the Z-Wave network.

Power Plug 

Product Number

Device Type

Protocol

NAS-WR02Z

Outlet

Z-Wave

Factory Reset

1. Press and hold the code button on the front of the outlet for 10 seconds.
2. When the LED flashes, release the button.
3. When the outlet has been reset, the LED will flash on and off 5 times within a 2 second period.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the code button 3 times, and the LED light will flash 5 times.
3. The device will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the code button 3 times, the LED light will flash 5 times and the device will be excluded from the Z-Wave network.

One Key SOS 

Product Number

Device Type

Protocol

NAS-RC03ZU

Button Controller

Z-Wave

Factory Reset

1. Press and hold the code button for 10 seconds.
2. Release the Code button. Note: Do not power off during factory reset.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the Red SOS alarm button 3 times.
3. The device will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the Red SOS alarm button 3 times and the device will be excluded from the Z-Wave network.

One Key SOS and Remote Control 

Product Number

Device Type

Protocol

NAS-RC03ZU

Button Controller

Z-Wave

Factory Reset

1. Press and hold the code button for 10 seconds.
2. Release the Code button. Note: Do not power off during factory reset.

Join the Z-Wave Network

1. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Inclusion on the Device Discovery page.
2. Quickly click the Red SOS alarm button 3 times.
3. The device will be detected and included in the Z-Wave network.

Exclusion from the Z-Wave Network

1. From the device's details page, select Remove Device, then Remove
2. From the Hubitat Web Interface home page, select Z-Wave, then Start Z-Wave Exclusion on the Device Discovery page.
3. Quickly click the Red SOS alarm button 3 times and the device will be excluded from the Z-Wave network.