How to Fix Bluetooth Accessories on a SkyStream One

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will take you through common problems and solutions to get your Bluetooth accessory working with your Skystream One.

2. Range Check

The device needs to be within a reasonable range in order to connect.

In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.

Try moving the Bluetooth device closer if you have trouble.

3. Battery Power

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

Ensure your Bluetooth device is powered on.
Check your Bluetooth device's battery power.
Charge the battery if necessary, or replace old or depleted batteries if need be.

4. Restart

Please use the power adapter that came with your SkyStream One

Remove the power cable from the back of your SkyStream One.
Wait 30 seconds.
Connect the power supply into the back of the Android TV Box.

Connecting the SkyStream One to power. Illustration.

After plugging in your Stream One, you will see a blue led light that indicating your unit is on.

Power LED illuminating on the front of the SkyStream One. Illustration.

5. Restart

Turn off your Bluetooth device.
Wait 10 to 15 seconds.
Turn your Bluetooth device back on.

In most cases, pushing and holding the power button for 3 to 5 seconds will turn most Bluetooth devices on or off.

6. Unpair Bluetooth Device

Push the Home button on the remote.

Select Settings.

Scroll down, and select Add accessory.

settings menu with bluetooth highlighted

Select Settings âš™ï¸ for the device you want to un-pair.

bluetooth settings with device settings gear highlighted

Select Forget.

device settings dialog with forget highlighted

7. Pair Bluetooth Device

Click on Settings.

Under Remote & accessories, click on Add accessory.

If Bluetooth is not on, click the toggle to enable Bluetooth.

bluetooth settings with on off toggle highlighted

Place your Bluetooth accessory in Pairing Mode.

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.

This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

Once your Bluetooth accessory appears in the list, click on it. If prompted for a PIN, please enter that in.

bluetooth settings with new bluetooth device highlighted

8. Update

Push the Home button on the remote.

Select SkyStreamTV Update.

home screen with SkyStreamTV Update icon highlighted

Select Continue.

update screen with continue button highlighted

If any updates are available, they will be displayed here. Select Update if you see any.

9. Check for Firmware Update

Some higher-end Bluetooth devices have firmware you can update. This is especially true for higher end Bluetooth headphones.

Check with the device manufacturer, and make sure the firmware of your Bluetooth device is up-to-date.