How to Fix Common problems for Insta360 Stitcher

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will show you on how to fix Common problems for Insta360 Stitcher.

• Installation failure
• Fail to export files
• No reaction after turning on
• Poor stitching, ghost image, stitching joint
• Cannot use hardware for decoding
  
• Low optical flow stitching speed

2. Resolution

Installation failure

• First, please confirm that your computer configuration specification is above 64bit win7 system

• Additionally, some antivirus software may prevent Stitcher installation, try to install it again after closing antivirus software

Fail to export files

• Stitcher only supports exporting files captured by Pro, and the folder must contain the project file called pro.prj, and file names inside the folder should not be modified

• If folder files are not missing and internal filenames are not modified, please check whether the software is correctly installed. You can also try to solve the problem by install the Stitcher again

No reaction after turning on

• Generally it is due to improper installation, and it is recommended to install it again

Poor stitching, ghost image, stitching joint

• Video stitching problems:

Please check whether it is the problem of objects that are near the camera. If the distance is too close, it’s normal; if not, check whether objects with stitching problems are not obvious enough; if not, please select appropriate reference frames for stitching.

• Photo stitching problems:

Please check whether it is the problem of objects that are near the camera. If the distance is too close, like less than 1m, it’s normal; if not, check whether objects with stitching problems are not obvious enough.

Cannot use hardware for decoding

• Check whether your computer hardware configuration meets standards or check whether graphics drives are properly installed. You may try to update graphics drivers.

Low optical flow stitching speed

• Optical flow stitching is a frame-by-frame stitching. Its speed depends on computer performance. You are recommended to check computer configuration.