We all rely on our web browsers to get us through the day, so serious problems with your browser of choice can have a serious impact on your productivity, peace of mind, or even less important things like Netflix binge watches. This guide will take you through troubleshooting steps to get Microsoft Edge working properly on your machine.
2. Restart Your PC
Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Using the Mouse
Select the Start menu.
By default it is in the lower left corner of your screen.
Select Power, then select Restart.
Using the Keyboard
Press the Windows and X keys at the same time. This minimizes any open windows you may have.
Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
Select Restart, then OK.
3. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
4. Clear Browser History
Open Internet Explorer.
Click on the gear icon in the upper right hand corner.
Click on Internet options.
Click on (1) General. Then click on (2) Delete.
Make sure the (1) first four checkboxes are checked. Then click (2) Delete.
To make sure Internet Explorer has cleared everything, close the browser. Select the X in the upper-right corner.
5. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
6. Disable Extensions
Extensions provide extra features to Internet Explorer. Sometimes, these Extensions are not coded well, break after an update, or because they change the way Internet Explorer works in a malicious way to show you advertisements.
Disabling Extensions can help resolve these problems.
It is recommended to disable all Extensions. Then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.
Open Internet Explorer, then select the gear icon in the upper right hand corner.
Click on Internet options.
Click on Programs (1). Click on Manage add-ons (2).
The following steps can be repeated to disable multiple browser extensions.
This is the addons menu, you need to perform the next step in all sections (All add-ons, Currently loaded add-ons, Run without permission, Downloaded controls).
Disable any add-on that was not published by Microsoft Corporation. The add-on you want to disable, if its active, it will say Enabled. Click on the add-on.
Click on Disable.
7. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
8. Troubleshoot Extensions
One of the Extensions being used in Internet Explorer is causing problems.
You can use Internet Explorer with extensions disabled, it will function perfectly fine.
If you wish, return to Extensions and enable each extension one by one, testing after each, to determine which one is causing you problems, then remove just that extension.
Open Internet Explorer.
Click on the gear icon in the upper right hand corner.
Click on Internet options.
Click on Programs. Click on Manage add-ons.
Repeat these steps till Internet Explorer no longer works to find the Extension giving you problems, then leave that extension disabled.
This is the addons menu, you need to perform the next step in all sections (All add-ons, Currently loaded add-ons, Run without permission, Downloaded controls).
Enable your addons, one at a time, by clicking Enable. After enabling one, then close then reopen Internet Explorer and test websites. If it works, enable another and repeat.
9. Uninstall Check
Our next step is to uninstall Internet Explorer.
In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process.
Any history, frequently used pages, cookies, and Extensions will be lost.
10. Uninstall
Select the (1) Start menu, then type (2) features. Select (3) Turn Windows features on and off.
Uncheck the checkbox for (1) Internet Explorer 11. Then select (2) OK.
You will get a confirmation page. Select Yes.
11. Restart Your PC
Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Using the Mouse
Select the Start menu.
By default it is in the lower left corner of your screen.
Select Power, then select Restart.
Using the Keyboard
Press the Windows and X keys at the same time. This minimizes any open windows you may have.
Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
Select Restart, then OK.
12. Install
Select the (1) Start menu, then type (2) features. Select (3) Turn Windows features on and off.
Check the checkbox for (1) Internet Explorer 11. Then select (2) OK.
13. Restart Your PC
Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Using the Mouse
Select the Start menu.
By default it is in the lower left corner of your screen.
Select Power, then select Restart.
Using the Keyboard
Press the Windows and X keys at the same time. This minimizes any open windows you may have.
Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
Select Restart, then OK.
14. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
15. Guided Path not helpful.
16. Escalate to PTE
If you are a PST, follow the Escalation Process to PTE.
17. What's next?
18. It Can't Happen Here
It Can't Happen Here
19. Terminate
Sometimes Internet Explorer can get stuck as it launches. Forcing it to quit and restarting it usually fixes this problem.
On your keyboard, press the Control, Alt, and Delete keys at the same time.
Select Task Manager.
Select any entries named (1) Internet Explorer or iexplore.exe, then select (2) End task.
20. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
21. Restart Your PC
Before your restart or shut down your PC, make sure to save all necessary work to prevent data loss.
Using the Mouse
Select the Start menu.
By default it is in the lower left corner of your screen.
Select Power, then select Restart.
Using the Keyboard
Press the Windows and X keys at the same time. This minimizes any open windows you may have.
Press the Alt and F4 keys at the same time. This tells Windows to close the desktop.
Select Restart, then OK.
22. Test Site
Open Internet Explorer, and visit the website you had problems with at the start.
Make sure the page loads properly, and try following a few of the links from the page.
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