How to Fix Fail Update on a C by GE Smart Light

Authored by: Support.com Tech Pro Team

1. Introduction

The C by GE app is used to regularly update the firmware of your C by GE Smart Light. If your smart light fails to update, this may mean that there was a problem with your internet connection at the time, or there may actually be an issue with the smart light itself. Because smart lights are such simple devices, there are not many troubleshooting steps involved when an update fails.

This guide will take you through the process of restarting your smart light. If the update still fails to apply, the smart light must be fully reset. Once reset, the C by GE app can be used to attempt to update the light again.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
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Supplies You'll Need:

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Before You Begin:

• You must have access to a computer with iTunes installed.
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You must have this thing before you whatever.

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2. Restart Your C by GE Smart Light

1. Turn off the main power, or unplug the lamp that your smart light is plugged into.
   

1. Wait 10 seconds.
   

1. Turn the power back on, or plug the lamp back in.
   

1. Wait one minute for the smart light to reconnect to the network.
   

1. Once restarted, use the C by GE app to attempt to update the light again.

3. Reset Your C by GE Smart Light

If the update still failed to apply successfully, your smart light must be fully reset. In order to reset your smart light, it must be turned on and off multiple times in sequence. The specific number of times this must be done and the number of seconds the smart bulb must be turned on or off for can vary. Thankfully, the C by GE app will provide this information as the factory reset process is performed.

To begin the reset process, have your mobile device with the C by GE app handy, and be near the power switch that controls the problematic smart light.

On the Power Switch

1. Turn off the main power to the smart bulb for at least 5 seconds.
   

On Your Mobile Device

2. Launch the C by GE app on your phone or tablet.
   

2. Tap Settings at the bottom.
   

2. Tap Support.
   

2. Tap Factory Reset.
   

2. Then tap C by GE Lights.
   

2. The C by GE app will show you the number of times you have to turn on and off the smart bulb and the amount of seconds you have to keep the smart bulb turned on or off.

On the Power Switch

8. Turn the main power to the smart bulb on and off in the sequence indicated in the C by GE app.
   

8. Once you've completed the reset procedure, the smart bulb will flash on and off three times if it has been successfully reset.
9. Now that the smart light has been reset, it is ready to attempt the update process again.
   If the reset did not complete successfully, repeat this process until the reset is successful.

4. If It Still Doesn't Work