How to Fix Issues on FluxSmart Bluetooth Light Strip

Authored by: Support.com Tech Pro Team

1. Unable to Pair Device

Verify you Have a Compatible DeviceFluxSmart Bluetooth smart lights require that your device has a Bluetooth 4.0 compatible device. If your device does not support Bluetooth 4.0 you will not be able to connect to the device.

Other Paired Devices

You can only control your Flux Bluetooth light to 1 device at a time.  Make sure your device is not being controlled actively to another device.

2. Unable to add device to a group

Group LimitationsYou can have up to five devices to a group. You will need to either remove other devices from the group or place the device in another group.

Device Compatibility

Because there are different generations of this device and their features are not the same, you can not group different generations of devices together.

Factory Reset Light

3. Introduction

4. OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android SmartphoneiOS SmartphoneAndroid smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus.Apple is the only company that makes iOS smartphones.

5. Restart the Android Device

1. Hold down the power button on your Android device.
   Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
2. A prompt will appear on-screen. Select Restart.
   

If the menu does not pop up, continue to hold the power button, and your Android device will shut off.

• If you had to shut down your Android device, wait 30 seconds before turning your device back on.

6. Launch Flux Bluetooth App

1. Open the Flux Bluetooth app from the home screen.
   

7. Restart Your iPhone to Clear Memory

1. Hold down the lock/power button.
2. Slide to power off when prompted.
3. Wait until the phone is off.
4. Hold down the lock/power button until you see the Apple logo.

8. Launch Flux Bluetooth App

1. Open the Flux Bluetooth app from the home screen.
   

9. Clear App Data

10. Launch Flux Bluetooth App

1. Open the Flux Bluetooth app from the home screen.
   

11. Reinstall App (Android)

12. Reinstall App (iOS)

13. Launch Flux Bluetooth App

1. Open the Flux Bluetooth app from the home screen.
   

14. Launch Flux Bluetooth App

1. Open the Flux Bluetooth app from the home screen.
   

15. What's next?

16. What's next?

17. Factory Reset

1. Power on the bulb and wait for it to turn on.
2. Wait 1-3 seconds and power the bulb off.
3. Repeat the above two steps 4 times.