How to fix Live-streaming Abnormity on a Insta360 Pro 2

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will show you on How to fix Live-streaming Abnormity on a Insta360 Pro 2.

• No sound
• No picture
• It shows reconnecting, and fails to have live-streaming
• HDMI output resolution cannot reach 4K

2. Resolution

There may be following problems with live-streaming:

No sound:

• Ensure sound recording function opens

• If Pro 2 sets panoramic sound, while live screen has no sound, please confirm that live platform can support panoramic sound

• If the live platform cannot process panoramic sounds, please adjust Pro 2 sound recording as normal mode

No picture:

• It may be because Pro 2 sets live resolution too high while live platform cannot support it. In this case, it is recommended to reduce the resolution for Live-streaming

• It may be because the live platform cannot handle panoramic sound, which affected the screen. It is recommended to check whether live platform supports panoramic sound, and adjust Pro 2 sound recording mode as normal mode

• Please check whether bitrate settings are too high and network bandwidth is insufficient, please reduce bitrate and retry in this case

It shows reconnecting, and fails to have live-streaming:

• It may be because Pro 2 cannot connect to the Internet, access restrictions result in inability to connect to designated live platforms or it is due to excessive bitrate and insufficient bandwidth

• Please ensure that LAN can be connected, and check whether current network accesses the specified broadcast platform; check bandwidth and reduce bitrate to retry

HDMI output resolution cannot reach 4K:

• HDMI outputs a video of 4K/60 fps. Please ensure that the collection device supports processing 4K/60 fps; if not supported, Pro 2 will automatically reduce to other resolution specifications with frame rate of 60 fps