How to fix Live-streaming Abnormity on a Insta360 Pro 2
Authored by: Support.com Tech Pro Team
1. Introduction
This guide will show you on How to fix Live-streaming Abnormity on a Insta360 Pro 2.
No sound
No picture
It shows reconnecting, and fails to have live-streaming
HDMI output resolution cannot reach 4K
2. Resolution
There may be following problems with live-streaming:
No sound:
Ensure sound recording function opens
If Pro 2 sets panoramic sound, while live screen has no sound, please confirm that live platform can support panoramic sound
If the live platform cannot process panoramic sounds, please adjust Pro 2 sound recording as normal mode
No picture:
It may be because Pro 2 sets live resolution too high while live platform cannot support it. In this case, it is recommended to reduce the resolution for Live-streaming
It may be because the live platform cannot handle panoramic sound, which affected the screen. It is recommended to check whether live platform supports panoramic sound, and adjust Pro 2 sound recording mode as normal mode
Please check whether bitrate settings are too high and network bandwidth is insufficient, please reduce bitrate and retry in this case
It shows reconnecting, and fails to have live-streaming:
It may be because Pro 2 cannot connect to the Internet, access restrictions result in inability to connect to designated live platforms or it is due to excessive bitrate and insufficient bandwidth
Please ensure that LAN can be connected, and check whether current network accesses the specified broadcast platform; check bandwidth and reduce bitrate to retry
HDMI output resolution cannot reach 4K:
HDMI outputs a video of 4K/60 fps. Please ensure that the collection device supports processing 4K/60 fps; if not supported, Pro 2 will automatically reduce to other resolution specifications with frame rate of 60 fps