How to Fix Outlook message body disappears

Authored by: Support.com Tech Pro Team

1. Introduction

Excessive use of add-ins, particularly antivirus add-ins, might cause issues with the application or interfere with its functionality. In this guide, you'll learn how to fix Outlook message body disappears issue.

2. How to Fix

1. Disable AVG and other add-ins from Outlook

1. Open Microsoft Outlook and select File.
   
   

1. Select Options from the File menu.
   
   

3. Navigate to the Add-ins tab in the Outlook Options window, then click the Go button next to the Manage COM add-ins option.
   
   

3. Next, uncheck the add-in’s checkbox and then press the OK button if you only want to disable it temporarily.
   
   

5. Restart Outlook to see if the issue persists.

As previously stated, the Avgoutlook AVG Addin is largely to blame for the problem. So, try disabling or deleting it and see whether the problem persists.

If you have another antivirus program for Outlook installed, turn it off or uninstall it because it may be causing the issue with the outlook message body disappearing.

2. Restart Outlook in Safe Mode

1. Simply open the Run dialog box by pressing Windows + R hotkey.
   
   
2. Type outlook.exe/safe in it and then press the OK button.
   
   

The body of an email or text missing issue may be resolved by restarting Outlook in Safe Mode just by following the steps above. 

After that, you should now be able to see the body and text of your Outlook emails.

3. Disable hardware acceleration

1. To disable it, open the Outlook application and go to File.
   
   

2. Select Options.
   
   

3. After that, go to the Advanced tab and scroll down to the Display section. Make sure the Disable hardware acceleration option is chosen. If not, uncheck the box and press the OK button.
   
   

4. Update Outlook

1. Go to File and then Office Account, and click on the Update Options drop-down button.
   
   

1. The last thing to do is to click the Update Now button.
   
   

Updating this application can fix flaws and difficulties, so follow these steps to update it and check if the problem with Outlook not displaying the body of the message persists.