How to Fix Outlook sending out blank emails

Authored by: Support.com Tech Pro Team

1. Introduction

This is actually an old problem for Outlook. In fact, it affected many users of previous Outlook versions. In this guide, you'll learn how to identify the problem and quickly fix it in a few easy steps.

2. How to Fix

1. Update your antivirusOne of the first ideas that may come to your mind when it comes to this issue is that your computer has got some viruses.

But this is not necessarily true. Actually, this could be an antivirus problem.

The first attempt to solve the problem, on the recipient’s side, consists of updating the antivirus. Sometimes, the missing emails are the result of the virus scanning process carried out on download.

Somehow, your antivirus flags particular emails as malware when it’s not the case.

2. Disable add-ins and update Outlook (for senders)

1. Open Outlook and go to File.
   
   
2. Select Office account. 
   
   

1. 
   
2. Click on Update Options.
   
   
3. Select Update Now.
   
   

3. Configure a new profile (for senders)

1. Completely close Outlook.
   
   
2. Go to Start and click to Control panel and after on User Accounts.
   
   
3. Click on Mail (Microsoft Outlook 2016).
   
   

1. Next, go to Show Profiles.
   
   
2. Select Add.
   
   
3. Type a new name for the new profile and click OK.
   
   

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2. Type the email address and password.
   
   
3. Open Outlook and go to Settings, select Manage Account and after Add Account.
   
   
4. Select E-mail Account and enter the Name, e-mail, and password of the profile created.
   
   
5. Click OK.