How to Fix Polar Fitness Tracker Not Tracking Proper

Authored by: Support.com Tech Pro Team

1. Introduction

Your Polar fitness tracker is supposed to record various things like steps, calories, and time. When it fails to do that, it feels like there's no point having the tracker. Don't worry. This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps.

Tools You'll Need:

• Your fitness tracker

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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How to Fix the Issue

If these tips don't fix the issue, unfortunately you will need to restart your Polar tracker.

• Use your non-dominant arm for your fitness tracker. It moves less than your dominant arm and is statistically less likely to cause damage to your tracker.
• Wear your tracker against your skin, not over clothing.
• Fitness trackers are not as accurate as chest straps. Unless the readings you're receiving are very inaccurate there should be nothing to worry about.
• Keep your tracker charged. Low battery power could cause inaccurate readings.

2. Restart

1. Swipe in the main menu until you navigate to Settings.
   

1. Swipe to navigate to and then tap the Power button.
   

1. Push and hold the button on the side of your device until it turns on.
   

1. >

3. Factory Reset

Depending on the version of Polar software your device is running, what you see on your fitness tracker may differ from these photos. However, the steps outlined in this process should be no different.

1. Go to Settings.
   

1. Swipe to power icon and tap it to turn the device off.
2. While the "Turning off" text is shown, press and hold the button again for five seconds.
3. The display will then read "Restoring, please wait."
4. Once complete, your Polar device is now fully reset.

If you plan on continuing to use your A370 device, you will need to perform the initial set up process over again.

4. What's next?

5. Restart

1. Push and hold the button on the side of your Polar M600 to turn it off.
   

1. Wait 10 seconds.
2. Push and hold the button on the side of your Polar M600 again.

6. Factory Reset

Depending on the version of Polar software your device is running, what you see on your fitness tracker may differ from these photos. However, the steps outlined in this process should be no different.

1. Press the side power button to open the apps menu.
2. Find and tap Settings.
   

1. Find and tap Unpair with phone.
2. Tap the check mark to confirm the reset process.

If you plan on continuing to use your M600 device, you will need to perform the initial set up process over again.