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Authored by: Support.com Tech Pro Team
Sony does a good job of pushing regular updates to the PlayStation 4 family. The majority of the time, you can count on your PlayStation to download any system updates automatically, which is nice. But if an update ever fails, you might find yourself in a situation where your PS4 is stuck - never being able to successfully update to latest system software. This may prevent you from playing online with friends, etc. This guide will help you troubleshoot difficulties with installing an update.
Tools You'll Need:
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Supplies You'll Need:
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Before You Begin:
Updates require a connection to the internet.
Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.


Rebuild Database will scan the drive and create a new database of all content.


Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.


Initializing your PlayStation 4 restores it to it's default settings and deletes the saved data on your console and all users from the system.
Choosing to initialize your PS4 will clear the hard drive of data, including downloaded games, saved game data, and anything else you’ve added to the console since buying it. Ensure any data you do not wish to lose has been backed up beforehand.

Now, attempt to update your PlayStation 4 again.
If you need assistance performing an update: