Authored by: Support.com Tech Pro Team
In this guide, you will learn how to Restore/Import Neat Data from Carbonite Backup.
We can restore Neat data or import it into the Neat program.
Follow the steps below on how to restore Neat Data from Carbonite Backup
In here we'll guide you through restoring your data and then on how to import it into the program. There are a couple of things that need to be in place for the restore and import to work
1. Let's begin by opening the Carbonite Backup Drive through the File Explorer window (alternatively called Windows Explorer in older Windows operating systems). Do this by double-clicking the Carbonite Backup Drive icon
You'll see the Carbonite Backup Drive displayed. This shows all of the files in your backup organized the same way they are on your computer
2. Double-click the Backed Up Files icon
3. Browse to the location where your Neat data files are located (i.e. where it was when you backed it up). Neat stores all of its data in a single user directory. The default directory for this data depends on the operating system you are currently using:
Windows XP
Windows Vista, 7, 8, and 10
Once you find the files, you can restore them by following the instructions below:
Follow the steps below on how to Import Neat Data
How to Import Your Neat Data?
How to Import Your Neat Data Without a Neat Backup File
The following example is for Neat 5, however, the instructions should be similar for any later versions of Neat as well
1. If you have opened Neat before or during the restore process, Neat automatically creates a new empty database. You will need to move these database files for the empty database out of the current Neat directory on the computer. We recommend creating another folder on your desktop labeled Current Neat Data. Open that folder, and open the current default location in a separate Explorer window. Highlight all of the files in the default location, then drag and drop them into the Current Neat Data folder that you just created
2. Open the folder containing the Neat data restored from Carbonite. Highlight all of the files, right-click a file and select Copy from the right-click menu.
3. Navigate back to the default location for Neat data on your hard drive, right-click the empty space, then click Paste from the right-click menu to paste the restored Neat data back into the default location
4. Re-open the Neat program. You should find that your database and saved data are all visible again
5. After confirming that your data is back, you can delete the two folders that you created on your Desktop during this process
Once you've finished your restore and got everything back into the program, you're all set. If you want to resume your backup again, please exit Recover Mode.
Importing Your Neat Data With a Neat Backup File
Neat has the ability to create its own single compact backup file from within the Neat program. If you have created a Neat backup file and need to import your data back from this file, please use the following instructions
1. Open Neat. Click the Tools option in the Neat menu bar, then select Database, then Offline Restore
2. Navigate to the location where the Neat backup file is located. Highlight the latest backup file and click on Open
3. You will see a popup warning verifying that you want to overwrite the current data in Neat with the backup database. If you are sure you want to continue, click Yes to proceed. The current data will be overwritten
4. You will next see an orange progress bar indicating the progress of the restoration. Once the progress is completed, you will see a Database Restore Complete popup window. Click OK on the popup to restart Neat
5. Once Neat restarts, your restored backup database information should be visible
You may see an Import option in Neat, but this option is not for importing backup database files. It is used for Neat Archive files or legacy information. You can ignore that option for these purposes
Once you've finished your restore and got everything back into the program, you're all set. If you want to resume your back up again, please exit Recovery Mode.