How to Import Outlook .OLM files from Carbonite Backup on Mac computers

Authored by: Support.com Tech Pro Team

1. Introduction

In this guide, you will learn how to import Outlook .OLM files from Carbonite Backup on Mac Computers.

2. Process

Follow the steps below on how to import .OLM files

Microsoft stores your Outlook information in data files, these files contain all the emails, contacts, calendar events, etc. that you see in Outlook

Depending on your version of Outlook, Microsoft stores the data in the following locations on Mac by default on Carbonite Backup

Outlook VersionOutlook Data LocationOutlook 2016 and 2019

• /Users/[Username]/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles

Outlook 2011

• /Users/[Username]/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Database
• /Users/[Username]/Documents/Microsoft User Data/Office 2011 Identities/Main Identity/Data Records

• Before following the importing instructions below, please ensure you have restored the files with Carbonite so you can navigate to those files within the Microsoft program
  
  
• An .OLM file is the data file used by Outlook for Mac to archive your email messages, contacts, calendar items, tasks, and notes. To import the file into Outlook

 Importing an .OLM File into Outlook 2016 and 2019

1. Open Outlook and click Tools; Import
   
   

1. In the Import window, select Outlook for Mac archive file (.OLM) and click Continue
   
   

1. Browse to the location of the .OLM file you restored and click Import

Your e-mails, notes, calendar items, contacts, and Outlook journal entries will be restored. You can repeat this process for another .OLM file. 

3. Not logged in

Follow the steps to Log in to their Microsoft Office 2016, 2019, or Office 365.

1. Ask the Customer to enter their Credentials

2. Click Next

3. Enter Password and proceed with the next step

4. How to Import Identities from Outlook for Mac 2011

A profile, also known as an identity in Outlook for Mac 2011, is the set of data contained in Outlook. This includes accounts, email messages, contacts, calendar items, tasks, notes, categories, rules, and signatures. Outlook 2016 for Mac and Outlook 2019 for Mac support importing Outlook for Mac 2011 identities, a process typically used when upgrading from Outlook 2011 to Outlook 2016 for Mac or Outlook 2019 for Mac   

An Outlook for Mac 2011 identity can only be imported into an empty Outlook 2016 for Mac profile. An empty profile does not yet contain any other accounts or data. We suggest creating a new empty profile in Outlook 2016 for Mac using the Outlook Profile Manager (see I get an error when importing Outlook for Mac 2011 data) and then proceed with the steps below

1. In Outlook 2016 for Mac or Outlook 2019 for Mac, on the Tools tab, choose Import

     

2. In the Import box, select Outlook 2011 data on this computer > Continue

3. Choose the location of the identity for import.

• Import from here is the default location (/Users/[username]/Documents/Microsoft User Data/Office 2011 Identities)
  
  

• Import from another location allows you to browse your Mac for the identity.

4. Choose Continue.

Imported items, including accounts, email messages, contacts, calendar items, tasks, notes, categories, rules, and signatures, appear in the same location as they did in Outlook for Mac 2011  

When attempting to import an Outlook for Mac 2011 identity to Outlook 2016 for Mac you receive the error message,"Your identity cannot be imported as you do not have sufficient permissions on your 2011 identity," see the KB article, Outlook for Mac for Office 365 – Permission error while Importing an Outlook 2011 Identity.