How to Import Outlook.PST files from Carbonite Backup on Windows

Authored by: Support.com Tech Pro Team

1. Introduction

In this guide, you will learn how to Import Outlook PST files from Carbonite Backup.

2. How to Import .pst files

Follow the steps below to Locate the .PST files you want to import into Outlook by searching for “.pst in the carbonite restored folder and notating the location. Microsoft Outlook data is typically located in the following places:

• Windows 11 and 10 C:\Users\[User_Name]\Documents\Outlook Files
  
  
• Windows 8.1 and 8 C:\Users\[User_Name]\Documents\Outlook Files
  
  
• Windows 7 C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
  
  
• Windows Vista C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook

1. Open Outlook

1. If the customer is a Microsoft 365 subscriber, Ask the customer they will need to sign in to Outlook with their Microsoft credentials before you can start the import process
   
   
2. At the top left of Outlook, click File
   
   

1. Select Open & Export > Import/Export
   
   

1. Select Import from another program or file and click Next
   
   

1. Select Outlook Data file (.pst) and click Next
   
   

1. Click on Browse and find the .PST file on the Customer's computer. If you didn't locate it earlier, the default locations are below
   
   
2. Windows 10 C:\Users\[User_Name]\Documents\Outlook Files
   
   
3. Windows 8.1 and 8 C:\Users\[User_Name]\Documents\Outlook Files
   
   
4. Windows 7 C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
   
   
5. Windows Vista C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
   
   

1. 
   
2. Ask the customer to choose how they want Outlook to manage the duplicate emails and contacts, and click Next
   
   
3. Select the folder which the customer wants to import the data into and click Finish
   
   

Outlook will start importing the contents of the customer's Outlook .PST file. When the progress box disappears, the import is finished.

3. Not logged in

Follow the steps to Log in to their Microsoft Office 2016, 2019, or Office 365.

1. Ask the Customer to enter their Credentials

2. Click Next

3. Enter Password and proceed with the next step