How to Import Outlook.PST files from Carbonite Backup on Windows
Authored by: Support.com Tech Pro Team
1. Introduction
In this guide, you will learn how to Import Outlook PST files from Carbonite Backup.
2. How to Import .pst files
Follow the steps below to Locate the .PST files you want to import into Outlook by searching for “.pst in the carbonite restored folder and notating the location. Microsoft Outlook data is typically located in the following places:
Windows 11 and 10 C:\Users\[User_Name]\Documents\Outlook Files
Windows 8.1 and 8 C:\Users\[User_Name]\Documents\Outlook Files
Windows 7 C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
Windows Vista C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
1. Open Outlook
If the customer is a Microsoft 365 subscriber, Ask the customer they will need to sign in to Outlook with their Microsoft credentials before you can start the import process
At the top left of Outlook, click File
Select Open & Export > Import/Export
Select Import from another program or file and click Next
Select Outlook Data file (.pst) and click Next
Click on Browse and find the .PST file on the Customer's computer. If you didn't locate it earlier, the default locations are below
Windows 10 C:\Users\[User_Name]\Documents\Outlook Files
Windows 8.1 and 8 C:\Users\[User_Name]\Documents\Outlook Files
Windows 7 C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
Windows Vista C:\Users\[User_Name]\AppData\Local\Microsoft\Outlook
Ask the customer to choose how they want Outlook to manage the duplicate emails and contacts, and click Next
Select the folder which the customer wants to import the data into and click Finish
Outlook will start importing the contents of the customer's Outlook .PST file. When the progress box disappears, the import is finished.
3. Not logged in
Follow the steps to Log in to their Microsoft Office 2016, 2019, or Office 365.