How to Make Your Echo Understand You

Authored by: Support.com Tech Pro Team

1. Echo: Can't Understand

"I'm sorry, I don't understand the question" can be the most annoying phrase ever heard for an Echo or Echo Dot owner.

The good news is the Echo gets better at understanding you the more you talk to it. However, there are definitely techniques you can use to help your Echo understand you better!

Before we begin, we need to make sure the environment is right:

• Make sure you are in a quiet environment - mute all external sound sources 
• Stand 1 - 5 feet away from your Echo device
• Make sure you have the Alexa App downloaded and ready to go

2. Echo: Access App Settings

Step One: Access the Alexa App Settings

Access the Alexa App settings by touching the menu button located in the upper left hand side of the app home screen as shown below:

3. Echo: Access Voice Training

Step Two: Access the Echo Voice Training Skill

Please Note: If you are the only one who will be interacting with your Echo device, simply say "Alexa, learn my voice" to launch the voice training skill

Otherwise, you can access the voice profile settings via the Alexa app as shown below:

4. Echo: Creating a Profile

Step Three: Create a Personal Voice Profile

Next, you will need to create a personal voice profile. You can create a separate profile for everyone who uses your Echo device but it must be done by each person individually (more on that later). For now, let's start with you.

Remember: Within 5 minutes of touching 'Begin', you must start the Voice Training skill by saying "Alexa, learn my voice".

5. Echo: Multiple Profiles

Setting Up Multiple Voice Profiles

Setting up multiple voice profiles is a good idea if there will be several people interacting with your Echo device.

Each separate person just needs to sign into their own Amazon accounts through the app, connect with your Echo device and run the Voice Training skill.  

6. Please contact us for further assistance

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Target Technical Support: 877-698-4883