Authored by: Support.com Tech Pro Team
INSTRUCTIONS ON HOW TO MUTE PLAYBACK SOUND WHEN TALKING TO ALEXA ON THE SOUNDBAR
By default, audio heard from an Alexa-linked system is not muted when you make a voice request to Alexa. If the Bose system volume is too loud for Alexa to understand you, you can have the Bose system mute when you say "Alexa" by following these instructions.
Create a Smart Home Group in the Alexa app that includes the Alexa device(s) and the Bose system(s) you want to mute when talking to the grouped Alexa device(s). If you have multiple systems, you can create multiple groups if necessary. To create a group: