How to Reboot a Comcast X1 DVR Box

Authored by: Support.com Tech Pro Team

1. Introduction

If your X1 DVR box just doesn't feel right, whether it won't record, won't get a signal, or can't access the guide, you'll need to troubleshoot it. When troubleshooting your Comcast X1 DVR Box you'll need to know how to reboot it. Rebooting it will clear any memory issues and let the DVR start with a clean slate. Restarting your DVR is often the first step in troubleshooting it and often the only step needed.

There are three ways to reboot your DVR box:

• Use the Help Menu
• Push the Power Button
• Pull the Power Cable

Keep in mind, depending when you restart your DVR, your recording may be interrupted. If you're restarting while the DVR is recording, it will disrupt the recording. Already recorded and scheduled recordings as well as preferences will not be lost.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
• Comment out tools section if no tools are necessary

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• Be near your cable box.

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2. How to Reboot Using the Help Menu

If you have access to it, the help menu is an easy way to reboot your DVR Box.

1. Press the help menu. Look for the "A" button in the triangle.
2. XR15 Remote

1. XR11, XR5 Remote

1. XR2 Remote

1. Silver Remote

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2. Under Troubleshooting, select Restart.
   

1. Select Restart to confirm.
   

3. Rebooting Using the Power Button

If you can't reach the Help Menu or the Help Menu doesn't work, you can use the button the front of the DVR.

1. Push and hold the Power Button on the front of your cable box for 10 seconds.
2. Motorola DCH3416, DCH6416

1. Motorola DCT3400

1. Motorola DCT6208, DCT6412

1. Motorola RNG200N

1. Motorola DCX3400

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2. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.

4. Reboot by Pulling the Power Cable

If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box.

1. Unplug your cable box.
   

1. Wait 10 seconds.
2. Plug your cable box back in.
3. Push the Power Button on your remote to turn your cable box back on.
   

1. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.