Tap and hold on to the previous Box icon on the App main page, then tap on "Unpair" to remove the previous box.
Reset to Factory Default
If you can access the Purple using the Firewalla App, go to Box Settings -> Advanced -> Reset -> Reset to Factory Defaults.
Reset via App
If Purple is not reachable through the Home screen in the App, follow the steps below to reset.
1) If you are using iOS
Connect one end of an Ethernet cable to the WAN port on the Purple and the other to your router or a switch.
Open the Firewalla App, go to the Home screen and tap the top-right icon "…" to go to App Settings, scroll down and tap the Reset Firewalla box.
Wait for the Purple to be discovered, tap it, then tap reset.
Scan the QR code at the bottom of the Purple when asked.
2) If you are using Android
First screen -> tap the top-right icon "…" -> scroll down and tap on "Hardware Troubleshooting"
Wait for the Purple to be discovered -> tap the purple box -> scan QR code -> tap on 'Reset to Factory Defaults'
When the status light starts to blink Blue, the box is reset and booting up. If the RED light is solid on, the reset is failed. You may need to try again. If that fails again, move Manual Reset.
Follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you want to select following the reset.
Manual Reset
If the App fails to discover the Firewalla App on the steps above, you can reset the box without App.
Connect one end of an Ethernet cable to the WAN port on the Purple and the other to your router or a switch.
Unplug the power cable to power off the Firewalla Box.
Use a paperclip to "gently" press and hold the RESET button, then plug in the power cable to power on the Firewalla Purple. (Please DO NOT USE SHARP objects or press too hard)
Continue holding the RESET button while checking the status light on the back of the Purple to the left of the USB port. It will blink blue, then red, then blue. Purple is now resetting and you can remove the paperclip.
When the status light starts to blink Blue, the box is reset and booting up.
Status Light | Process------------------|-----------------------------------Blinking Blue | Reset SuccessSolid Red | Reset Fail
Follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you have selected.
Re-flash Installer Image
If all else has failed, the final option is to re-flash the image.
Requirements
An SD Card (with at least 16 GB disk space) (not included with a Firewalla Purple). The SD card has to be reformated and all data will be lost.
Launch the etcher, select the image you've downloaded before, and flash.
Prepare the SD Card by making sure it is unlocked and plug the SD card reader into your computer, and select it as the flash target.
Click Flash!
After flashing, eject the SD card from the reader and insert the SD Card into the SD card slot on Firewalla Purple. (Insert SD Card with the gold tips facing up and the brand and text side facing down.)
When Purple sees an SD card with a valid image it will automatically flash the unit with the image on the SD card.
Wait for the installation process to complete. Status Light | Process----------------|-----------------------------------Blinking Blue | InstallingBlinking Red | VerifyingSolid Red | FailSolid Blue | Success
After the installation is finished, remove the SD card by pushing it gently on it and then unplug the power cable.
Follow the Installation guide as to how to configure your network connections to the Purple for whichever mode you have selected.
Wait at least 5 seconds and plug the power cable back in to restart the purple box.
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