How to take Remote Connection on a mac

Authored by: Support.com Tech Pro Team

1. Introduction

This guide provides you with instructions on How to take Remote Connection on a mac.

2. Resolution

Take Remote connection on mac:

1. Ask the customer to type the link name www.sdc123.com or www.sdc321.com on any of the browser.

2. Provide the Connection code generated to the customer and ask them to enter it in the box provided under STEP 1.

3. Next, ask the customer to click on the box provided under step 2 to authorize remote access to their computer.

4. Now, ask the customer to click on the Download button in step 3.

5. Once the download is completed ask the customer to launch the downloaded file.

6. Now you should be able to see and control the customer's computer.

3. Resolution

Unable to see customer's screen :

1. Click on the Apple menu icon > System Preferences.

2. Select Security and Privacy.

3. Now click on Privacy tab.

4. Select Screen Recording option on the left.

5. Look at the list labeled Allow the apps below to record the contents of your screen, even while using other apps and see if SS Rang is both listed and checked. If it is present and checked, no further action is needed. 

6. If SS Rang is on the list and not checked, click the lock at the bottom of the modal window to make changes. 

7. Once you click the lock you'll be prompted to enter your computer user name password. You can then check the box next to the SS Rang icon.

8. Make sure to click the lock again to commit the changes you made. 

9. Once you grant the permission, you must quit the application before you can start screen recording.

4. Resolution

Unable to control Customer's computer:

1. Click on the Apple menu icon > System Preferences.

2. Select Security and Privacy.

3. Now click on Privacy tab.

4. Select Accessibility option on the left.

5. Look at the list labeled Allow the apps below to control your computer and see if SS Rang is both listed and checked. If it is present and checked, no further action is needed. 

6. If SS Rang is on the list and not checked, click the lock at the bottom of the modal window to make changes. 

7. Once you click the lock you'll be prompted to enter your computer user name password. You can then check the box next to the SS Rang icon.

8. Make sure to click the lock again to commit the changes you made.