WiFi router: If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in. If your router still does not connect to the internet, contact your router manufacturer or internet service provider (ISP).
SmartHub or base station: To see the internet connection status, check the LED(s) on your SmartHub or base station.
5. Range
For a WiFi router, check with the router manufacturer for its range. If you’re using an Arlo SmartHub or base station, place your Arlo device within 300 feet (90 meters) of your Arlo SmartHub or base station
6. WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference. If possible, minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your camera. For help with adjusting WiFi settings such as the channel for your router, check the instructions that came with your router or contact your Internet service provider (ISP) if they installed your router.
We also recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from your router or Arlo SmartHub or base station, if you use one. Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent WiFi signals between the devices from interfering with each other
7. Power
If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable). The Arlo app lets you know if your battery is low.
If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power. We recommend that you use only Arlo cable accessories that are compatible with your Arlo product. Avoid using third-party charging cables
8. Turn the device off and on
If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery. If you are using a wired device, unplug the power for ten seconds, then plug the device back in.
If you can’t turn off your device, go to the next troubleshooting step
9. The camera is too hot or too cold
If your outdoor camera is too hot or cold, the Arlo app displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature
10. Service status
Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates
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