How to Troubleshoot Issues on Rexing HS01 Security Camera

Authored by: Support.com Tech Pro Team

1. Introduction

This guide will show you on how to troubleshoot issues on Rexing HS01 Security Camera.

2. Resolution

Troubleshooting Steps

If you experience some issues during the app setup, try these steps:

Check your Wi-Fi password.

The most common issue during setup is incorrect Wi-Fi passwords. Passwords are case sensitive. Please double-check your password.

Reboot the router/modem

If you have entered the correct password, but still experiencing issues, try unplugging the power to your router/modem. Wait for 30 seconds, then plug the power back and turn it back on. Proceed to setup again in the app.

How long do my videos stay in my account

Your videos can be stored in the Cloud for up to 7 days for FREE and other paid plans are available to purchase (up to 365 days).

How to reset network settings

Press and hold the Reset Button until red light is flashing. Follow the in-app instructions to finish your Wi-Fi setup.

How to share the device with my family

Open the app. From the home page, tap the Share icon. Tap Share via Email or Share via QR Code. You can share the device with up to 8 users.

Share via Email:

The new user has to download the app and create an account with the same email address which the device owner has shared with. Log in to the account and you'll see the shared device.

Share via QR Code:

1. Open the App on a new user's smartphone.

2. From the home page, tap +.

3. Tap QR Code Sharing, then scan the QR code the device owner generated before.

4. You will see Share successful, then tap Confirm.

How many users can view the video at the same time

Up to 3 users may view the video feed, but only 1 user can use the direct intercom. Both iOS and Android are compatible.

Is 5GHz Wi-Fi supported

No. Only 2.4GHz Wi-Fi is supported.

Why is my Wi-Fi signal poor on my device

Your device may be too far away from your wireless router or you may have some obstructions in between that reduce signal strength. You might try repositioning your router to get a signal.

How to adjust Motion Detection Sensitivity 

Tap the Motion Detection Icon:

• Fast: Records and notifies you about every motion. Shortest battery life.

• Medium: Records and notifies you about motion less often. Standard battery life.

• Slow: Records and notifies you about motion even less often. Maximum battery life.

How to enable Notifications on my phone 

To do this, you need to give permission for the app to access to your microphone and enable notifications. Follow these steps to enable notifications.

1. Open Settings. Go to the app permissions and select Notifications.

2. Make sure all switches are on.