ION Robot Vacuum Setup

Authored by: Support.com Tech Pro Team

1. RV761: Understanding the Robot

First, get acquainted with the robot's functions (scroll down):

Top View

Bottom View

2. RV761: Install Side Brushes

The side brushes need to be installed before charging. Have the Guest flip the robot over and look for the side brush posts:

3. RV761: Set Up Charging Dock

The charging dock has to be set up in such a way that the robot can both find it and recognize it:

4. RV761: Charge the Robot

Please scroll down for all instructions

The robot needs to be fully charged in between uses. The robot must have its power switch flipped to ON in order to charge:

After the cleaning cycle is complete OR if the robot is running low on battery it will search for the charging dock. If the robot does not return to the dock then it is out of juice and must be manually returned there. The Guest must ensure that the contacts on the bot match the contacts on the dock.

The charging indicator lights are on top of the robot:

5. RV761: Using the App

The Guest can use the Sharkclean app to set up cleaning schedules and voice controls:

6. VIBE Sharkclean

Your best bet here is to offer the protection plan

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

7. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically