iOS Transfer to a New Device Guide

Authored by: Support.com Tech Pro Team

1. Variable

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. iOS Transfer

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Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad

Set up your new iOS or iPadOS device from a backup of your previous iPhone or iPad.

Before you begin

If you have an Apple Watch and you got a new iPhone, unpair your Apple Watch from your previous iPhone before you set up your new device. Unpairing automatically backs up your Apple Watch so you can restore it after you pair with a new iPhone.
Make sure that you have a backup of your device.
Have your Apple ID and password ready.
Transfer your SIM card from your iPhone, iPad, or eSIM. If your new device needs a different SIM card than what you have, contact your carrier.
Make sure that you have a backup of your previous device. If you purchased a new iPhone or iPad, you may be eligible for temporary iCloud storage.

Select a method

Next, select one of these transfer methods.

Quick Start: Use your iPhone or iPad to automatically set up a new device.

iCloud: Transfer your data and purchased content to your new device from your previous device's iCloud backup.

iTunes or Finder: Transfer your data and purchased content to your new device from a backup you made with iTunes or Finder.

Published Date: September 12, 2022

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Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad

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3. Screen Protector

There aren't too many things more frustrating than damaging the screen on your nice new phone or tablet. Remind the guest it is always a good idea to get a screen protector sooner rather than later and offer to assist them with finding one at their local Target using this page Target Screen Protectors.

Don't forget to mark steps complete as you go through GPs.

4. Disposition

Disposition the Session

1. Ask the guest if they would like to participate in a survey for the service they received.

If the guest accepts, warm transfer them to 1-855-302-1599, enter the Session # from this Cloud session and then complete the transfer ensuring the guest hears the rest of the IVR prompts. Do not give the guest the aforementioned phone number. That number is only intended for us to transfer to.

2. Click "Session Info" at the top of the session window and update all of the applicable fields to the best of your ability.

3. Click Done in the left pane

4. Click Close at the top of this session window.

A. Resolved: All calls where a service or path to a resolution was provided.

B. Not Resolved: Dropped calls / Ghost Calls / Guest needs to call back

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