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Authored by: Support.com Tech Pro Team
Ask the guest to connect their iOS device to their computer using the included USB cable and check to see if the device was detected by the operating system.
Learn how to sync music, movies, and more using your Mac or PC.
Before syncing your content, consider using iCloud, Apple Music, or similar services to keep content from your Mac or PC in the cloud. This way, you can access your music, photos, and more on your iOS or iPadOS devices when you aren't near your computer.
Depending on the macOS version your Mac has, you might need to use Finder or iTunes to sync your iPhone, iPad, or iPod touch using your computer. If you have a PC, you will need to use iTunes to sync with your iPhone, iPad, or iPod touch.
Learn more about using Apple Music or iCloud Photos instead of your computer.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Published Date: January 12, 2024
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When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.
* This feature depends on a settting: From the menu bar in the Finder, choose Finder > Settings (or Preferences). Click Sidebar at the top of the settings window, then make sure that “CDs, DVDs and iOS Devices” is selected. If you don't see a sidebar in Finder windows, choose View > Show Sidebar from the menu bar, or press Control-Command-S.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Published Date: December 08, 2022
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