JBL Live 660NC Setup

Authored by: Support.com Tech Pro Team

1. Live 660: What's in the Box

First, make sure everything is in the box:

2. Live 660: Charge and Connect

First, have the Guest ensure that Bluetooth is enabled on their peripheral device. Then, have them connect the headset to a power source and power it on:

Once the headset powers on for the first time it will automatically search for a connection. Have the Guest select the headset:

Finally, have the Guest test the connection by playing media.

3. VIBE Tune

Your best bet is to advise Guest of protection plans/Spare USB cables available at Target

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

4. Live 660: BT TS

Ensure Guest has the volume turned up on both the headset and the peripheral device

Connect the headset to a power source and try agai

Ensure that the headset is within 30 feet of the device with few or no obstructions

Forget the connection on the peripheral device and reboot both the headset and peripheral device then try a manual connection if the headset doesn't automatically search for a connection:

If all else fails, factory reset the headset and set up the connection again:

5. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

6. Link to Missing Pieces

Please run the Missing Pieces GP linked below:

Launch Product Missing Pieces