JBL Pulse Speaker Setup Guide

Authored by: Support.com Tech Pro Team

1. JBLPULSE: Get the Manual

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2. JBLPULSE: Understanding the Device

3. JBLPULSE: Enable Bluetooth on Speaker

Step 2: Ensure that the speaker is charged enough to connect to Bluetooth and power it on. Press the Bluetooth button to put the speaker into pairing mode.

4. JBLPULSE: Enable Bluetooth on Device

Step 3: Enable Bluetooth on your phone/tablet and select JBL Pulse from the list of available devices.

For help with that, please click the appropriate link: Enable Bluetooth on an iOS Device Enable Bluetooth on an Android Device

5. Basic Bluetooth TS

1) Have the Guest reset all devices

2) If the device the Guest is attempting to connect to shows up in the list of known Bluetooth devices, have the Guest forget it

3) Attempt reconnection

4) Test the connection 

6. Escalation Reminder

Friendly Reminder: Unless you're absolutely sure the device needs to be replaced, you can always escalate issues directly to the manufacturer!

7. JBL: Contact Information

8. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

9. Defective Device Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the guest is stating that the device is not functioning after troubleshooting steps have been completed, please advise them to take it back to the store with their receipt.

Don't forget to mark steps complete as you go through GPs.

10. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

11. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

12. Protection Plan Transfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

13. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.