JBL Tune 500BT Setup

Authored by: Support.com Tech Pro Team

1. Tune 500BT: What's in the Box?

Ensure that everything came in the box:

2. Tune 500BT: Connect to BT

First, have the Guest plug the headphones into a USB port or USB charger ti ensure they have enough charge to connect:

Next, have the Guest ensure their peripheral device has Bluetooth enabled. Then, have the Guest turn the headset on - the headphones will automatically enter pairing mode:

If connection fails, follow normal Bluetooth troubleshooting steps, i.e. reset everything, try to connect again

3. VIBE Tune

Your best bet is to advise Guest of protection plans/Spare USB cables available at Target

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

4. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

5. Link to Missing Pieces

Please run the Missing Pieces GP linked below:

Launch Product Missing Pieces