JBL Tune 660BT Headset Setup

Authored by: Support.com Tech Pro Team

1. Tune 660BT: What's in the Box?

First, make sure that everything came in the box:

2. Tune 660BT: Power On and Connect

First, have the Guest charge the headset:

Bluetooth connection can be made while the headset is charging:

The Guest must press and hold the power on button for 2 seconds - the headset will automatically begin searching for a device to connect with. Then the Guest selects the headset from the list of available Bluetooth devices

3. VIBE Tune

Your best bet is to advise Guest of protection plans/Spare USB cables available at Target

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

REMEMBER: IT'S NOT SELLING, IT'S JUST TELLING

4. Tune 660BT: BT TS

If Guest can't connect to Bluetooth with this headset, have them forget the headset on their device then restart i.

Then, have the Guest manually place the headset into pairing mode by powering it off then pressing and holding the power on button for 5 seconds:

5. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

6. Link to Missing Pieces

Please run the Missing Pieces GP linked below:

Launch Product Missing Pieces