Authored by: Support.com Tech Pro Team
The JLab Metal earbuds are not too terribly complex but here are some basic instructions for their use:
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Was the product purchased within the last 30 days?
JLab Audio provides their Guests a 2 year limited MFG warranty.
Please Note: JLab gives consumers 2 full years of limited warranty time. You can find more information and access the MFG warranty claim form here.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Does the guest have a Protection Plan?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Does the guest have a Protection Plan?
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.
Don't forget to mark steps complete as you go through GPs.