JLab Metal Basic Instructions (Agent Use)

Authored by: Support.com Tech Pro Team

1. Metal: Basic Instructions

The JLab Metal earbuds are not too terribly complex but here are some basic instructions for their use:

2. Metal: Burn In

3. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

4. JLab MFG Claim?

JLab Audio provides their Guests a 2 year limited MFG warranty.

5. Contact JLab

Please Note: JLab gives consumers 2 full years of limited warranty time. You can find more information and access the MFG warranty claim form here.

6. Protection Plan

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

7. Protection Plan Tranfer Info

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Does the guest have a Protection Plan?

8. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.