Nest Indoor Camera Setup Guide

Authored by: Support.com Tech Pro Team

1. Variable

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. Setup Type

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Is this an initial setup or helping the guest with a setup that they already started?

3. Mounted

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Has the guest already wired and mounted the camera?

4. Network Credentials

Does the guest know their Wireless Network name (SSID) and Key?

5. Setup

14. Refer to Nest

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the troubleshooting steps did not resolve the issue we will need to refer the guest to Nest for futher support.

Please refer the guest to Nest at 1-855-469-6378. They are open 24/7.

Don't forget to mark steps complete as you go through GPs.

15. Refer to ISP/Router OEM for Network Support

If multiple devices are unable to connect to the wireless network, there is a network issue.

Please refer the guest to their ISP or Router OEM for network assistance.

Don't forget to mark steps complete as you go through GPs.

‍