Outbound - Guest Can't Work With Us Now

Authored by: Support.com Tech Pro Team

1. Guest Can't Work With Us Now

1. Kindly inform the guest that we're here to help and that they're always welcomed to call us back whenever it's convenient for them. Then provide them with our phone number and hours of operation.
   
   
2. Please check the appropriate attempt made check box on Target Callback Queue entry and submit it.
   
   
3. Disposition this session using the following guidelines
4. Customer Data:
5. Enter the info from the Target Callback Queue Entry that prompted this attempt.
6. Session Properties:
7. Call Direction: Outbound
8. Notes: "Callback request #X - Guest can't work with us now"
9. Leave the rest blank/as is

Don't forget to mark steps complete as you go through GPs.