Authored by: Support.com Tech Pro Team
Don't forget to mark steps complete as you go through GPs.
Don't forget to ask the guest how they heard about us and document it in the Session Properties.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
The most crucial things to concider when looking for a product are:
Once we have established these basics, our search will be easier and more precise.
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
Remembering the criteria that we identified in the previous step, go to target.com and search for the applicable products and help the customer come to an informed decision on their possible purchase.
Pro tips:
Don't forget to mark steps complete as you go through GPs.
Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.
To check availability, simply add the item to your cart on the target.com website. Once you have added the item to your cart you will encounter one of three scenarios.
The device is listed as "only in stores" and you can check local availability by clicking "find at another store" and entering the guest's zip code.The device is listed as online only.The device is listed as in store &onlineand you can check local availability by clicking "find at another store" and entering the guest's zip code.
Don't forget to mark steps complete as you go through GPs.
Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!
Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.
Don't forget to remind the guest about the Target Cartwheel app. It's free, available in the App Store & Google Play and is a great way to find deals and save money at Target!
More info is available here: cartwheel.target.com
Don't forget to mark steps complete as you go through GPs.
REDcard Information:
Don't forget to mark steps complete as you go through GPs.
Please inform the guest that we offer protection plans for almost everything we sell. They can add the plan at check out for both online and in store purchases.
Online checkout example: