Pre-purchase

Authored by: Support.com Tech Pro Team

1. Variable

Don't forget to mark steps complete as you go through GPs.

Don't forget to ask the guest how they heard about us and document it in the Session Properties.

2. Identify the ask

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

The most crucial things to concider when looking for a product are:

• What are we looking for?
• What features do we need?
• What features would we like?
• What's our budget?
• If applicable (tech gear) is it compatible?

Once we have established these basics, our search will be easier and more precise.

Don't forget to mark steps complete as you go through GPs.

3. Layout the Options

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Remembering the criteria that we identified in the previous step, go to target.com and search for the applicable products and help the customer come to an informed decision on their possible purchase.

Pro tips:

• Use the Categories dropdown rather than just depending on the search function. The categories are well organized and accurate when the search function may omit items and include extra unrelated items depending on your search criteria.
• If you do end up using the search function, take advantage of the filter options on the left side.

Don't forget to mark steps complete as you go through GPs.

4. Check Availability

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

To check availability, simply add the item to your cart on the target.com website. Once you have added the item to your cart you will encounter one of three scenarios.

The device is listed as "only in stores" and you can check local availability by clicking "find at another store" and entering the guest's zip code.The device is listed as online only.The device is listed as in store &onlineand you can check local availability by clicking "find at another store" and entering the guest's zip code.

Don't forget to mark steps complete as you go through GPs.

5. VIBE

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

6. Target Circle Reminder

Don't forget to remind the guest about the Target Cartwheel app. It's free, available in the App Store & Google Play and is a great way to find deals and save money at Target!

More info is available here: cartwheel.target.com

Don't forget to mark steps complete as you go through GPs.

7. REDcard Benefits & Program Rules

REDcard Information:

• REDcard Home: https://www.target.com/c/redcard/-/N-4tfyn
• REDcard Program Rules: https://www.target.com/c/-/-/N-4tgj0

Don't forget to mark steps complete as you go through GPs.

8. Protection Plan Reminder

Please inform the guest that we offer protection plans for almost everything we sell. They can add the plan at check out for both online and in store purchases.

Online checkout example: