Solving Copying Issues - WF-3733

Authored by: Support.com Tech Pro Team

1. WF3733: What type of copy problem?

Reminder: You can purchase replacement ink and paper for your Epson WF-3733 from https://www.target.com or even set yourself up a subscription service for automatic deliveries! Just click here for ink and here for paper!

2. WF3733: Noise but no copies

Note: You can also use the printer software to check ink levels and ensure that you are not just out of ink!

3. Escalation Reminder

Friendly Reminder: Unless you're absolutely sure the device needs to be replaced, you can always escalate issues directly to the manufacturer!

4. ET4750: Contact Epson

In this case, have the Guest contact Epson support at this website: https://epson.com/Support/sl/s

The Guest will need to email them and wait for a reply.

5. Within 30 days?

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

Was the product purchased within the last 30 days?

6. Within Manufacturer Warranty?

Most products come with a manufacturer's warranty period. Please visit the MFG's website to determine whether the product is still covered.

7. Recommend Replacement

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If it is obvious that the item has suffered catastrophic failure, and it is outside of any applicable return period/warranty coverage period (or the Guest does not have a Protection Plan), then offer to assist them in finding an applicable replacement. Make sure to empathize with your Guest.

Don't forget to mark steps complete as you go through GPs.

8. WF3733: Random Noise

Do not be alarmed if your Epson WF-3733 makes random noises when it sits for a while without being used. The printer is performing routine maintenance and these noises are normal.

9. WF3733: Auto Feed Issues while Copying

10. Jump to General Troubleshooting

Please be sure to submit Guided Path feedback so your issue can be added to furture version of this guide. Follow the link below to the general troubleshooting Guided Path:

Launch General Troubleshooting

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically