VM350 Baby monitor Setup Guide

Authored by: Support.com Tech Pro Team

1. VM350: What's in the Box/Basic Controls

Before even getting started, it is recommended to plug in and charge the parent unit (the thing that looks like a screen) for about 12 hours. Setup can be completed as long as the parent unit remains plugged in. More information can be found about this on Step Two of this guide.

First, let's make sure everything came in the box and take a look at basic controls:

2. VM350: Initial Setup/Positioning

3. VM350: Powering on and Pairing

4. VM350: Link to Usage Guide

Offer to explain how the unit works to the Guest and, if the Guest needs some help understanding how the unit operates, please click the link below to guide them. Otherwise, proceed to the end of this guide.

Launch VM350 Usage Guide

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

5. VIBE

Make sure the guest has all the cables, cases, accessories, and necessary equipment to get the most out of their purchase!

Remind the guest that with Target Red Card they save 5% and get an additional 30 days to return their product.

6. Broken Product Escalation

Please run the Broken Product Escalation guided path linked below to determine the best next steps for the Guest.

Launch Broken product Escalation

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

7. Missing Pieces Return to Store

Pro tip: If you feel it would be beneficial to see what the customer sees, feel free to use SeeSupport. Check out the guide here: How to Use SeeSupport.

If the Guest is stating that the product did not come with all the pieces, please advise them to take it back to the store with their receipt. If the product was purchased online, WARM TRANSFER the Guest to the Target.com Website/Online Order Experience department at 800-591-3869. 

Don't forget to mark steps complete as you go through GPs.